PROCESSAI FIRSTDEFIVE STEPSCONNECTED
How a call becomes an answer.
A call comes in and is answered in German straight away. The AI handles the routine, a human takes over the moment it matters. Here is the whole path, step by step.
THE LINECALL TO ANSWER
The journey of a call through the living line.
Five steps, most of them in seconds. To the caller it feels like a single, calm conversation.
- 01
The call comes in
Someone dials your familiar number. The call is routed to DachVox, with nothing changing for the caller.
- 02
Answered instantly
The AI voice assistant picks up with no ringing and no hold queue, in natural German, and says openly that an AI is speaking.
- 03
Request resolved
Common questions, opening hours, appointments and messages are handled by the AI directly. It understands full sentences and stays on topic through follow-ups.
- 04
A human when needed
When it gets complex, sensitive or emotional, the AI hands over to German-speaking staff, with the conversation so far. The caller repeats nothing.
- 05
Cleanly documented
Every call ends with a clear summary and the next task for your team. Nothing is lost between AI and human.
DIVISION OF WORKAI AND HUMAN
What the AI handles, and where the human leads.
The split is deliberate. The AI does the reliable and recurring, the human does the personal and difficult.
The AI handles
- Answering every call instantly, around the clock
- Answering common questions and standard information
- Booking, rescheduling and cancelling appointments
- Taking structured messages and routing them on
- Recognising when a human is needed
The human leads
- Complex and sensitive requests, handled with care
- Complaints and annoyed callers
- Decisions that call for responsibility
- Any case where a human is explicitly asked for
- Keeping the thread when a call runs unusually
AI first, humans when it counts. Where exactly the line sits is something you define together with us.
SETUPRUN BY US
Set up and run, not just delivered.
DachVox configures the AI around your business and runs it for you. You keep control, without the effort.
- 01
Getting to know you
We listen to when your phone rings, which requests come in and where things currently get stuck.
- 02
Setting it up
Greeting, answers, routing rules and escalation limits are configured to your brand and tone.
- 03
Test and go live
We test with real example calls, fine-tune and only go live once it sits right.
- 04
Run and refine
In live operation we observe, adjust answers and develop the service further with you.
RELIABILITYROUND THE CLOCK
Reachable when your phone rings.
The AI is always there. On the human part we are honest: it applies during the service hours we agree with you.
AI around the clock
The AI assistant answers every day and at any hour, including nights, weekends and public holidays.
Humans during service hours
German-speaking staff take over during the agreed hours. If no one is free right then, a firm callback is promised rather than leaving the caller waiting.
Stable EU infrastructure
Operation and data in the EU, with clearly governed access and a service designed for resilience.
No request slips through
Whatever the AI does not close lands as a structured message or escalation. Nothing is left unanswered.
DATAFROM DAY ONE
Data protection is not an appendix, it is part of the flow.
Every step above runs on a foundation of transparency and EU data protection. Exactly how is laid out openly on the Security page.
- Callers are informed about the AI, under the EU AI Act.
- Call recording only with information and consent.
- Processing in the EU, as a processor under Art. 28 GDPR.
DACHVOXCONSULTGDPRDE
Does that sound like your line?
In a short conversation we walk the flow through your real calls and show you what the AI can take off your hands.