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SERVICEHUMANS ONLYDEPERSONALACTIVE

Human customer service

Not every business wants an AI on the line. Here German-speaking staff handle your calls directly, in person and with the same data protection as the AI service.

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PROBLEMIS AI RIGHT HERE?

Sometimes a human is right from the first second.

In some industries and with some audiences, an AI on the line is not the right signal. If you mostly have older callers, discuss sensitive topics or deliberately rely on personal contact, you want a human on the phone from the start.

Yet the same problems remain: missed calls, staff at capacity, no reachability outside office hours. The solution has to be human, without the cost of running your own switchboard.

A calm, modern customer-service desk with a headset and a laptop

PROCESSPERSONAL

How the humans-only service works.

German-speaking staff handle your line to your script and tone, with no AI in front.

  1. 01

    Answered in person

    A German-speaking human takes the call, with your greeting and in your tone.

  2. 02

    Request handled

    Questions are answered, requests taken and handled directly within your guidelines.

  3. 03

    Appointments and messages

    Appointments are booked, messages captured and passed to the right place.

  4. 04

    Handed over cleanly

    Whatever your team needs to know arrives structured, with name, request and next step.

SCOPEINCLUDED

What the human service covers.

The same care and data protection as the AI service, just with a person from the very start.

Personal call answering

German-speaking staff take your calls, friendly and competent.

To your script and tone

Greeting, language and approach follow your brand, not a one-size template.

Appointments and messages

Booking, rescheduling, taking messages and handing them cleanly to your team.

Same EU data protection

Processing in the EU, Art. 28 GDPR processing agreement, identical to the AI service.

Agreed service hours

Reachability during the hours we set with you, instead of a phone ringing out.

A calm, professional customer-service room with tidy desks, headsets and laptops and a plant in warm daylight

OUTCOMEHUMAN

Personal service, without your own switchboard.

Your callers speak with a person from the first second, and you carry neither the cost nor the effort of your own switchboard. With the same data protection DachVox applies everywhere.

  • Callers reach a German-speaking human straight away.
  • No own staff and no own phone system needed.
  • Can be extended with AI features at any time later.

FAQHUMANS ONLY

Questions about human customer service

The purely human service, with no AI in front, in detail.

Is this a classic call centre?
No. It is a small, German-speaking service that works to your script and tone, not anonymous mass handling. Today a close-knit team that grows with us.
When are the staff reachable?
During the service hours we agree with you. Unlike the AI, the purely human service is not automatically round the clock, and we say so openly.
Can I add AI later?
Yes. Many start human and later add the AI assistant for the routine or the night hours. You can switch at any time.
Who are the staff?
German-speaking DachVox staff, nearshore from Kosovo. We do not claim a large workforce, but a small team that works carefully.

More services

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AI-led

AI phone assistant

An AI voice assistant answers every call in German, around the clock. No ringing out, no hold queue, no missed lead.

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AI-led

Routine requests and appointment booking

Common questions, opening hours, appointment booking, messages and routing. The routine is off your desk before it piles up.

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AI plus human

Human escalation

Complex, sensitive or unhappy callers are handled by German-speaking staff. The safety net that makes the AI trustworthy.

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DACHVOXCONSULTGDPRDE

Prefer a human from the start?

We set up the purely human service around your brand and discuss the hours you want to be reachable.

Request a consultationHow it works