Privacy policy

For this website and for enquiries you send to us yourself, DachVox is the controller and this policy applies directly.

When we run the phone and customer service for a company, we process the callers' data on behalf of that company. The company is then the controller and DachVox is a processor under Art. 28 GDPR, based on a data processing agreement we conclude before starting. For those callers, the privacy policy of the respective company applies.

This website is hosted on infrastructure within the EU. When the site is accessed, the server automatically collects information transmitted by your browser, such as the IP address, the date and time of access, the page requested and technical details of the browser and system. These server log files are technically necessary to deliver the site reliably and securely.

The legal basis is our legitimate interest in secure and reliable operation under Art. 6(1)(f) GDPR. The log files are stored only briefly and then deleted.

When you reach us via the contact form or by email, we process the details you provide: name, optionally company and phone number, email address, the selected topic and your message. We use these details solely to handle your enquiry and reply to you.

The legal basis is the initiation or performance of a contractual relationship under Art. 6(1)(b) GDPR and your consent under Art. 6(1)(a) GDPR, which you give when submitting. You can withdraw your consent at any time with effect for the future. To send the form message we use an email service provider that processes the data on our behalf.

In the ongoing phone customer service for our clients, an AI voice assistant may take calls. Callers are informed that an AI is speaking. This disclosure is mandatory under the EU AI Act and a fixed part of every call.

Calls are only recorded where prior information and consent have been given and where it is necessary for the agreed purpose. Without consent there is no recording. Processing and storage take place on infrastructure within the EU. This processing is carried out on behalf of the respective company on the basis of the data processing agreement; the details on purpose, scope and deletion are set out there.

We share personal data only where it is necessary for the stated purposes. This includes carefully selected service providers acting on our behalf, for example for hosting, sending emails and operating the AI voice platform.

Data processing agreements under Art. 28 GDPR are in place with these providers. Where possible, we choose providers that process within the EU. Any transfer to third countries takes place only where appropriate safeguards under the GDPR exist.

DachVox is based in Kosovo and therefore outside the EU. As we deliberately address companies and people in the EU and the DACH region, the GDPR applies under the marketplace principle (Art. 3(2) GDPR).

Where processing takes place outside the EU, we ensure an adequate level of data protection through appropriate safeguards within the meaning of the GDPR.

You have the following rights regarding your personal data:

We store personal data only as long as it is necessary for the respective purposes or as legal retention periods require. Enquiries via the contact form are deleted once they have been fully handled and no retention obligations apply.

For data we process on behalf of our clients, deletion follows the respective data processing agreement.

At launch, this website uses no analytics, marketing or tracking cookies and embeds no external analytics services. There is therefore no cookie banner. Should such services be added in future, we will, where required, obtain your prior consent and update this policy.

For security reasons this website uses TLS encryption. You can recognise an encrypted connection by the lock symbol in your browser's address bar. This protects the data you transmit to us in transit.

We update this privacy policy when our services, the service providers used or legal requirements change. The version published on this page applies in each case.