ABOUTDACHDEV GROUPDENEARSHOREACTIVE
A new, focused partner for your phone line.
DachVox is young, specialised and honest about it. We are the phone and customer-service brand of DachDev, and we build trust on substance, not on big words.
THE STORYHONEST
Born from a simple observation.
DachDev builds websites and AI assistants for companies. The same thing kept showing up: a new website brings calls, enquiries and leads, but someone has to answer the phone. That is exactly where DachVox begins.
We take on the part that comes after the click: the line. An AI voice assistant answers in German, handles the routine and brings in a human when it matters. For companies that prefer people entirely, it also works without AI.
We do not pretend to be a large corporation. DachVox starts focused and grows with its customers, step by step.
A brand of DachDev.
DachVox and DachDev are sisters under one roof. DachDev builds the website and the embedded AI assistant that the company owns. DachVox runs the ongoing phone and customer service alongside it, as a service with human escalation.
A clean split, a shared bar for quality: products at DachDev, service at DachVox.
DIFFERENCEBOUTIQUE, NOT FACTORY
Focused, honest, German-speaking.
We do not measure ourselves against the size of traditional call centres, but against the quality of every single conversation.
AI first, humans when it counts
Our core is the AI on the line, with a human as the safety net. That sets us apart from the traditional call centre and from the plain answering machine.
German-speaking, with responsibility
When a human takes over, it is a German-speaking human who listens. Today a small, close-knit team that grows with us.
Nearshore from Kosovo
We work from Kosovo for German companies, remote and efficient. That keeps us lean, without cutting back on care.
Data protection as the foundation
EU processing, a processing agreement under Art. 28 GDPR and open AI labelling are built in, not stuck on afterwards.
STANCEWHAT YOU CAN RELY ON
What you can expect from us.
A few principles we would rather live than put on a poster.
Honesty
No invented logos, reviews or staff numbers. What you read on this page is true.
Transparency
Callers learn that an AI is speaking. You learn from us what the service can do and what it cannot.
Data protection
Data in the EU, collected sparingly, clearly governed. Trust starts with how data is handled.
Reliability
We promise what we can keep, and say openly where the limits are, for example the hours of the human team.
NO RISKSTART SMALL
You test us with a small pilot, not a leap into the unknown.
Because DachVox is new, we deliberately start small. A manageable pilot shows you in practice how the line runs before you entrust more. No year-long contract into the blue, no flat rate.
Start small, with real calls, not slides.
Review together what the AI handles and where the human is needed.
Scale up only once it fits for you.
DACHVOXCONSULTGDPRDE
Let's get to know each other.
Tell us about your phone line. We will tell you honestly whether and how DachVox can help.