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AI phone assistant

The AI voice assistant picks up before the second ring, in natural German, every day of the year. It handles the routine itself and hands anything complex to a human.

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PROBLEMREACHABILITY

A phone nobody answers costs you business.

Most callers leave no message and do not call twice. Whoever rings out goes to the next hit, often your competitor. Evenings, weekends and peak hours are exactly when the line stays silent and buying intent is highest.

An answering machine does not fix it: recorded messages get ignored and mailboxes are rarely checked. What is missing is a voice that answers immediately, warmly and in German, reliably around the clock.

A modern smartphone on a clean desk, blue glow, a voice waveform on the screen

PROCESSAI FIRST

How the AI assistant answers your calls.

Four steps, each in seconds. What the caller notices most is simple: someone picks up straight away.

  1. 01

    Answered instantly

    The call is taken with no ringing and no hold queue, in a calm, natural German voice.

  2. 02

    Request understood

    The AI grasps what the call is about, asks follow-up questions like a person and stays on topic even when interrupted.

  3. 03

    Handled or noted

    Common questions are answered directly. Anything you need to know is captured as a structured message and routed on.

  4. 04

    A human when needed

    When it gets complex, sensitive or emotional, the AI hands over seamlessly to German-speaking staff, with the conversation so far.

SCOPEINCLUDED

What the AI phone assistant handles.

Set up around your business, your terms and your processes. You define the frame, the AI keeps to it.

Round-the-clock reachability

Every call is answered, every day, including nights, weekends and public holidays.

Natural German voice

Calm, friendly and clear, with no clipped menu and no press-a-key loop.

Messages and routing

Requests are captured in a structured way and passed to the right person or mailbox.

AI disclosure under the EU AI Act

Callers are told an AI is speaking. Transparency is part of the service, not an add-on.

Seamless human handover

Defined limits at which a German-speaking human takes over, without the caller repeating themselves.

Tuned to your processes

Answers, routing rules and tone are set up together before we go live.

A tidy desk in the evening with a desk lamp and a smartphone showing an active call with a blue voice waveform

OUTCOMENO DEAD LINE

No call rings out any more.

Instead of missed calls and callers driven away, everyone gets an immediate answer, friendly, in German, at any hour. You stop losing enquiries to the mailbox or the competition.

  • Every call is answered, not just the ones during office hours.
  • Callers do not wait in a queue and do not hang up.
  • You receive every enquiry in structured form, nothing is lost.

FAQAI VOICE

Questions about the AI phone assistant

What decision-makers ask most often about the AI assistant.

Does the AI really sound like a person?
The voice is natural, calm and in German, and it understands full sentences rather than key presses. Even so, under the EU AI Act we say openly that an AI is speaking, that is part of being transparent.
What happens when the AI does not know the answer?
It hands over to a German-speaking human by defined rules, or takes a structured message. The caller never ends up in a dead end.
Does this work with my existing phone number?
Usually yes. Calls are routed to DachVox while your familiar number stays in place externally. We work out the exact setup with you.
Does the AI understand dialect and technical terms?
It copes well with regional colour and learns your terms, products and typical requests before going live, so it answers appropriately.

More services

All services
AI-led

Routine requests and appointment booking

Common questions, opening hours, appointment booking, messages and routing. The routine is off your desk before it piles up.

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AI plus human

Human escalation

Complex, sensitive or unhappy callers are handled by German-speaking staff. The safety net that makes the AI trustworthy.

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Humans only

Human customer service

For businesses that prefer people over AI: German-speaking staff handle the line directly, with no AI in front and the same data protection.

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DACHVOXCONSULTGDPRDE

Let's listen to your calls together.

In a short conversation we look at when your phone rings and which requests the AI assistant can take off your hands.

Request a consultationHow it works